FAQ

What do I get from BotGhost Premium?

BotGhost premium allows you access to all current and future modules. You may also set your own status message, removing the "Create and hosted on botghost.com" message from your bot. Premium bots also do not share hosting with bots that are on a free trial, meaning that they are dedicated more resources and are generally faster than their non premium counterparts.

What is BotGhost Ultimate?

BotGhost Ultimate allows you to upgrade an unlimited amount of bots on your account. By upgrading to Ultimate you will have an unlimited amount of tokens to upgrade any bot you create on your account. To upgrade to Ultimate, click on the purple Upgrade Unlimited Bots button after selecting either a monthly, yearly or lifetime subscription.

Can I get a refund?

Of course! If you are not satisfied with your premium subscription simply contact us within 30 days and we will give you a full refund, no questions asked.

How do I cancel or change my subscription?

Simply go to settings and click 'Manage Subscription'. From there you can download your receipt and cancel your subscription. If you do decide to cancel your subscription, your bot will stay online for the entire period you payed for. This means you can buy a premium subscription and cancel it straight away if you only want one month of premium.

How many Discord Servers is my subscription valid for?

Your premium subscription is valid for EVERY server that your bot is in. A premium subscription is valid for ONE bot only and an Ultimate (Purple) subscription is valid for UNLIMITED bots.

What payment methods are supported?

We support all credit cards, debit cards and PayPal. Please note, that if your credit card does not work it may be due to your bank provider blocking online payments. In this case, please use PayPal to complete your transaction.

Is my credit card secure?

We do not store any credit cart information. All credit and debit card transactions are handled through Stripe, a payment processor which handles billions of dollars in online transactions every year. To learn more about their security, click here. Similarly, we also never have access to your PayPal account information and your transactions with us are protected by PayPal's Purchase Protection.

How do I upgrade my bot after purchasing a subscription?

Once you have purchased a subscription, you will receive premium tokens. You then must go to Settings and click 'Upgrade this Bot' to upgrade that bot to premium. If you wish to upgrade a different bot then the one you are currently editing, change bots by clicking the drop down in the very top right of your dashboard.

Is my bots hosting 24/7

Yes, all bots are hosted 24/7 on dedicated hosting. The only reason your bot may briefly go offline is due to maintenance or updates to the server.

Can I pay in a different currency?

All prices listed are in USD. You can still pay in your own currency however as both Stripe and Paypal will do the conversion for you.

What is my money used for?

BotGhost is owned and operated by a single person. Your subscription helps cover rising server costs and allows me to develop BotGhost full time.

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