Manage Your Subscription

Do you require assistance regarding to billing, premium or subscriptions? Read everything about it below!

Canceling a subscription?

BotGhost uses a self-serve subscription management system that allows you to cancel your subscription at any time. If you want to cancel your subscription for any reason whatsoever, you can do this at the Chargebee Custom Portal. Here you can cancel your current subscription(s) by logging in with your subscription email.

Canceling a subscription will NOT refund the subscription! Canceling a subscription will NOT cause your premium token(s) to be deleted. The token(s) stay until your subscription plan is expired!

Refunding a subscription?

If you are not pleased, made a wrong choice, or if you changed your mind within seven days after making a subscription, you may request a refund. You may request a refund by joining our Discord Server or by mailing us at [e-mail].

Customer Portal (Chargebee)

If you are interested in your subscription and/or payments you have made at BotGhost, you may visit our customer portal page at Chargebee. Chargebee is our payment service provider which gives you the ability to overview your subscription, payments, invoices, and the option to cancel or change your subscription. You can access the Chargebee Customer Portal by logging in with the email associated with your BotGhost subscription.

Billing & Subscription Ticket

When you have a question or inquiry related to your (future) premium subscription, billing, or a payment you are about to make, (or made) you can reach out to us by joining our Discord Server. We have a channel where a ticket can be created, and a BotGhost employee will assist you further. Secondly, you can reach out to us at [e-mail]. Our team is happy to assist you further.